• All reservations require a 10% deposit upon booking confirmation, to be paid within 7 days.
• Final payment is due 15 days prior to your arrival (Flexible Covid-19 Policy – see below).
• We reserve the right to cancel the booking if deposit or final payment is not received at the appropriate time.
• For last minute reservations, full payment is required upon confirmation
• All requests, confirmations and cancellations are only valid if in writing. Please ensure you receive acknowledgment of cancellation from our Reservations Department.
• Provisional bookings will only be held for 7 days; or 48 hours within 7 days of arrival or if Reservations specifies due to high demand. Thereafter the booking will automatically be released.
• We reserve the right to amend/change rates on this website without prior notice. Or to request 2 nights’ minimum stay during our Festive or other Peak seasons.
• We strongly recommend a minimum stay of 2 nights throughout the year.
• We accept MasterCard and Visa credit cards. Alternatively, you can settle via EFT (Electronic Funds Transfer). Unfortunately, we don’t accept American Express or Diner’s Club.

 Flexible Covid-19 Cancellation Policy – (valid until 31 December 2022*)

We understand that these are very uncertain times. So we have put flexibility at the heart of everything we do. We want you to feel comfortable booking with Simbavati, knowing that your money is safe if Covid-19 circumstances change

Free cancellation up to 15 days before arrival.

Covid 19 Cancellation Policy

• Final payment is currently due only 15 days prior to arrival.
• Up to 15 days prior to arrival: no cancellation fees (Any deposit is refundable, minus bank charges.)
• Less than 15 days prior to arrival: 90% cancellation fee
• Please note that a 100% cancellation fee will be charged if you decide to depart early while staying with us.

Last Minute changes (within 15 days) due to Covid-19

We are aware that, occasionally, last-minute changes may be needed due to Covid-19, such a suddenly-imposed ‘travel decree’ or personal covid-19 diagnosis. Please outline the specific circumstances to us.

Please note: In the case of an SA travel ban, an official ban in country of residence, or personal Covid-19 diagnosis, we will offer 100% refund or postponement.

In the case of other personal Covid 19 issues, please chat to us. We are happy to hold your payment as a credit towards future travel.

Please see our detailed Flexibile Covid-19 Policy for more detail.

* We reserve the right to amend the Covid-19 cancellation policy earlier if WHO declares the pandemic is over.