Operations

Our core business is operating lodges and our experienced team of hospitality experts ensures that properties under our management are managed using our proven Simbavati guidelines which drive better guest experiences and successful lodges. We achieve this through hiring talented managers, providing ongoing training, implementing rigorous and measurable quality control and by creating a culture of service excellence. We install systems and procedures that reduce wastage, measure consumption, control stocks and manage staff. We provide meaningful and detailed monthly reporting which allows us, and the owner, to monitor progress and take corrective action when required.

Finance

Simbavati provides access to professionally prepared critical information about your business, relieving you from the constant pressure of keeping your financial records up to date. These services include bookkeeping, budgeting, cash flow analysis and payroll.

Central Reservations

Our team of highly skilled reservationists understands that in order to maximise your revenue and increase your occupancies their task begins long before the initial enquiry comes in. We believe that by investing efforts early on in the booking cycle, we can not only understand the guests’ needs but also ensure that we reach the right audience and build a lasting relationship creating a return guest for you as our client.

Human Resources

Our HR team offers guidance and assistance relating to any form of staffing matters at your property. Our fine-tuned insight in this field stems from the experience we have of working with people from different backgrounds and cultural circumstances. We strive to instill a sense of unity and pride amongst staff members as representatives of world class brands.

Sales and Marketing

Sales and Marketing starts with how we present our lodges on our website, via social media, and email marketing. We participate in sales visits and trade shows (both virtual and in person) with the travel trade. It continues through to the reservation process and during the stay itself. By increasing digital presence and utilising our ever growing database, we create awareness and form a community with past and future guests from our portfolio.

Other Services

We provide a full suite of different business consulting services to help lower your risks. These additional services provided by industry and area specialists are charged out at an hourly rate.

To find out more about how we can successfully manage your lodge or hotel, contact

Mike Mulligan at mike@simbavati.com or call 087 150 5930.